![]() ![]() After clearing the Google Chrome user data, restart the browser to see if the Couldn’t load plugin message is gone. Still no luck? Try running an anti-virus scan to check your computer for viruses or malware, since this software can often interfere with other programs. Click the dropdown menu next to the Time range field and choose All time. If updating your browser and Shockwave plugin fails to solve the problem, try disabling or removing any other browser add-ons or extensions that may be causing a conflict with Shockwave, particularly any ad-blocking software that you may have installed. And if you're running a version of Shockwave older than version 12.1.0.150 released in March 2014, be sure to update it, since older versions have a known memory corruption issue that can not only crash the plugin but leave your computer vulnerable to hackers. If you haven't updated either your browser or the Shockwave plugin for a while, try installing the latest versions of each, since those should be the most bug-free. ![]() If you've recently updated your browser (or your Shockwave plugin), it may be that the newer version of one is incompatible with the older version of the other. Fill in forms and add your signature with the Fill & Sign tool. With this all-new extension for Chrome, you can easily: Open your PDFs in Acrobat online to add comments and share them for review. ![]() One possible cause of your Shockwave plugin crash is incompatibility between your browser version and your Shockwave version. The extension makes your document tasks easier and faster by allowing you to interact with Acrobat directly from within Chrome. ![]()
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